Merimen Online Motor Solution

The mission of Merimen Online is to provide participants in the automotive collision-repair industry an end-to-end platform to communicate, transact, manage and process all motor-claims related activities. The participants are broadly categorized into the following: repair professionals, general insurers, loss adjusters and replacement parts suppliers.

Typical Collision Repair Chain Scenario In the typical ‘collision repair chain’, when a vehicle is involved in an accident, a series of activities is triggered involving several parties. From the simplified illustration here, complex communications takes place between the participants with information being passed from one party to another via phone, face-to-face contact, fax or paper.

click image for illustration

This results in errors in communication, inability to track the overall progress, double entry to backend system, loss of information, lack of insights in operations and many more. All these shortcomings are introducing unnecessary business cost to the industry.

  The Solution
Merimen Online Motor Claim solution (Merimen Online) is designed to overcome the shortcomings identified in the existing claim process value chain.

Note: click image to enlarge

The new architecture eliminates the point-to-point connections, and all participants need only one connection – to Merimen Online. Merimen Online allows the participants to perform all activities that they performed previously online!