Merimen e-Mobile Solution (SMS Service)

Merimen e-Mobile Solution (SMS Service) is a beneficial business tool that promotes better customer servicing where SMS are sent to customers on claim or repair status. This facility can be either programmed at certain stages to be sent to customers automatically, or, manually based upon inquiry from any party using Merimen Online Motor or directly from customer via SMS.

Merimen mobile solution offers an ideal way to benefit from non-intrusive, high priority text-messages, alerts and notifications to customers as well as users (esp. those who are often on the move). The key objectives of the mobile solution are to improve productivity, address service efficiency and enhance customer relationships i.e. customer retention and loyalty.

1. Interactive – allows the claims/repair system to deliver progress status based on mobile users (customers or agents) request.

2. Auto-triggering – an auto SMS facility that triggers SMS to customers on status within the required stages of claim and/or repair.

3. Ad-hoc mobile – provides Insurer the ability to communicate important notices, reminders and extend their marketing messages into the mobile space and place their brands in the pockets of consumers by using the capability of mobile technology.

  Benefits

• Cost effective for both insurer and customer as save on time and effort to contact insurer and/ customer.
• Increases customer retention and loyalty through satisfied service.
• Personalised marketing and updates.
• Timely updates with scheduled notifications and updates.
• No need to acquire other mobile or customer support services (reduce manpower and cost).
• Common window/ platform as insurers do not need to log-into other systems for the service or invest in another system/ technology.
• Less intrusive as messages will definitely reach the customer and can be read whenever they are ready.