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Merimen Integrated Front End (IFE)
When claims management has a direct bottom line impact, efficiency in claims management becomes crucial while the need for high quality customer service becomes inevitable.
With the myriad challenges faced by the claims management department to reach its primary task of assessing claims, insurance companies is in need of a solution that addresses these challenges to achieve efficiency in claim management and provide a consistent service level, if not a high quality customer service. |
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Merimen IFE is that solution. Merimen IFE is designed to provide a single point of managing claims that is highly scalable, flexible and robust.
Merimen IFE integrates seamlessly with the legacy applications and systems to make full use of the existing architecture to interact with other business partners;
The various subsystems cover the entire workflow management to reduce claim processing time and heighten operational ease.
Incorporates the business intelligence features of the subsystems to cater for risk management such as fraud detection; accuracy of information captured and comply with regulatory and legal guidelines.
Streamlines the claim processing into a paperless environment yet maintaining the various channel of communication with customers and business partners.
Other key benefits of Merimen IFE:
Incorporates document imaging, indexing for easy and convenient retrieval which wil drastically improves data accuracy with less data entry and paper work.
Integrates and records all current communications (email, fax, helpdesk, etc) with clients and business partners and tags into relevant claim case.
Real time access to business performance indicators to improve speed and effectiveness of operations.
Easily process claim within minutes with "Fast Track" claim process feature
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